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Program Manager & Communications Expert

Greater Seattle Area

Willing to discuss relocation

Open to new opportunities

Team leadership

Program management

Communications & content strategy 

Education & literacy programs

I am self-driven and motivated by improving team processes, engaging communities, and educating others. I use language, content architecture, and visuals to provide dynamic storytelling and improve customer satisfaction/confidence in our products and services. I specialize in social media, content strategy and architecture, and B2C communications. As a leader, I am driven to foster and inspire those around me and build a team of forward-thinkers.

Complete Career History

Xbox Support Editor and Project Manager

Hanson Consulting, Inc. | March 2021 - Present | Remote Work

  • I use content architectural design techniques to redesign content, educate and support customers, and build their confidence in our products and services. 

  • I use my prior experience within the greater Xbox org to effectively communicate experiences, features, and support scenarios to the Xbox community—such as online safety for the family, emotional and mental health while gaming, and gender and sexuality inclusivity. 

  • I uphold Microsoft voice, team style, the Xbox Support tone, and Microsoft Writing Style Guide standards

  • I use the customer’s voice, data-driven research, and SEO to improve discovery of topics, clarify solutions, and advocate for meaningful and positive customer impact. 

  • I use my experience as a power-user of our products and services, and role as a customer/community advocate, to educate and lead colleagues in meaningful changes to our content


Native language, fluent


Limited working proficiency


Elementary proficiency


Elementary proficiency

Causes & Organizations

Children's literacy

Reading Partners (Americorps)


Arts and culture 

Top professional skills

Team Leadership & Employee Training

Content Strategy & Architecture

Social Media Communications

Program Management

Community Engagement

Copy Editing

Project Management

Other Skills & Experience

  • Capable of working under strict deadlines to deliver high-quality content for internal and external consumption.

  • Knowledgeable in Microsoft Office, SharePoint, Figma, Compass Studio, Azure DevOps, SQL, COSMOS, SCOPE, HTML, CSS, Markdown, PROD environments, GIMP, Audacity, Affinity Publisher, Adobe Creative Cloud, Google Workspace, Asana, WordPress, Wix, and other blogging platforms. 

Freelance Work

  • Previously a staff writer and social media strategist for Pure Nintendo Magazine

  • Game review published with 8Bit/Digi

  • Article published with the National Novel Writing Month (NaNoWriMo) blog

Volunteer Work

  • Reading Tutor for the Seattle chapter of Reading Partners (Americorps) from November 2022 to present. 

  • Book Fair Volunteer for Page Ahead Children's Literacy Program in June of 2023.

Community management

  • Manage multiple online fandom communities, including one community with 200+ members for the game Final Fantasy XIV (FFXIV), wherein I design and edit a biyearly magazine with community spotlights, reviews, and game information.

Educational Goals

  • Masters in Library and Information Science (MLIS)

  • Teaching certification for elementary and/or secondary education, to become a public school librarian 

academic Background

Valdosta State University

Bachelor of Arts (BA), English Language and Literature ​

Focus in Print Journalism 

August 2009 - December 2013

Valdosta, Georgia


The Spectator

Independent, student newspaper

  • Editor-in-Chief (2013) 

  • Managing Editor (2012-2013)

  • Management Seminar for College News Editors 2013 (MSCNE13)

  • Georgia College Press Association (2012 & 2013)


Undergraduate research journal

  • Design Intern (2013)

Work & Writing Samples

Official Xbox Support Website

Gaming for the whole family 

  • A hub that I helped design to display some of our most meaningful support content for family and online safety settings. 

Connect with friends in party chat

  • Recognizing that we didn't have support content to explain the party chat function to new players and families, and the information was separated out in harder to discover articles, I recreated this article to include more information about what party chat is, explain how you can set up safety settings, provide support for joining or starting a party, and added support for party chat on other devices. 

What is doxing on Xbox? 

  • A new article I produced to educate the Xbox community about doxing threats, behaviors, and how to secure your private information. 

Talking to your family about messaging safety 

  • A new article I produced to help coach families and households through discussing online safety and privacy with loved ones, as well as ways to build trust and use Xbox safety settings to ensure everyone plays safe.  

Manage a member's safety settings to access Minecraft features 

  • A new article I produced to help adults manage safety settings so that members of their household can access different Minecraft features safely. This was a major traffic driver to our platform, with most of the info buried in other articles. 

Mental health resources for the Xbox community 

  • A new article I produced to guide members of the Xbox community who are struggling with a mental health crisis or want to know what resources and tips they can use to help their friends.

Let's connect

I'll get back to you shortly!

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