top of page

Jennifer
Sheffield

Program Manager & Communications Expert

WIN_20231109_10_50_53_Pro.jpeg

Greater Seattle Area

Willing to discuss relocation

Open to new opportunities

Team leadership

Program management

Communications & content strategy 

Education & literacy programs

I have almost 10 years of professional experience translating complex, technical ideas into engaging stories and comprehensive support resources for a wide range of audiences. I am self-driven and motivated by improving team processes, engaging communities, and educating others. My long-term goals include a career shift into education and library sciences.

Complete Career History

Xbox Support Writer/Editor & Project Manager

Hanson Consulting, Inc. | March 2021 - Present | Remote Work

  • Advocate for support/education that minimizes cost and redundancies and improves efficacy of information reaching the customer 

  • Design and lead content strategies to improve legibility and article discoverability by using customer sentiment data, SEO strategies, and empirical evidence

  • Copyedit/write for content across support platforms (website, mobile, console), focusing on conceptual content and technical support—improving language, upholding brand style and voice/tone, and maintaining accessibility standards

  • Coordinate with stakeholders to collaborate on the greater organization's content strategy and take ownership of communications efforts for feature announcements and troubleshooting scenarios 

  • Focus heavily on areas of expertise, driven by prior career experiences, such as online safety, emotional and mental health, popular IPs (intellectual properties) such as Minecraft, and gender and sexuality inclusivity

English 

Native language, fluent

French

Limited working proficiency

Japanese

Elementary proficiency

Spanish

Elementary proficiency

Causes & Organizations

Children's literacy

Reading Partners (Americorps)

Education 

Arts and culture 

Top professional skills

Team Leadership & Employee Training

Content Strategy & Architecture

Social Media Communications

Program Management

Community Engagement

Copy Editing

Project Management

Other Skills & Experience

  • Capable of working under strict deadlines to deliver high-quality content for internal and external consumption.

  • Knowledgeable in Microsoft Office, Google Workspace, Asana, Trello, Slack, Discord, SharePoint, Figma, Azure DevOps, SQL, COSMOS, SCOPE, HTML, CSS, Markdown, GIMP, Audacity, Affinity Publisher, Adobe Creative Cloud, WordPress, Wix, and other blogging platforms. 

Freelance Work

  • Previously a staff writer and social media strategist for Pure Nintendo Magazine

  • Game review published with 8Bit/Digi

  • Article published with the National Novel Writing Month (NaNoWriMo) blog

Volunteer Work

  • Reading Tutor for the Seattle chapter of Reading Partners (Americorps)

    • November 2022 to June 2023 

    • January 2024 to June 2024

  • Graphic Designer for the Organization for Transformative Works

    • June 2023 to June 2024

  • Virtual volunteer for Page Ahead Children's Literacy Program

    • October 2023 to Present

Community/FANDOM management

  • Manage multiple online fandom communities, including one community with 400+ members for the game Final Fantasy XIV (FFXIV), wherein I design and manage a seasonal magazine with community spotlights, reviews, and game information.

Educational Goals

  • Masters in Library and Information Science (MLIS)

  • Teaching certification for elementary and/or middle grades, to become a public school librarian or educator

academic Background

Valdosta State University

Bachelor of Arts (BA), English Language and Literature ​

Focus in Print Journalism 

August 2009 - December 2013

Valdosta, Georgia

Activities

The Spectator

http://vsuspectator.com/

Independent, student newspaper

  • Editor-in-Chief (2013) 

  • Managing Editor (2012-2013)

  • Management Seminar for College News Editors 2013 (MSCNE13)

  • Georgia College Press Association (2012 & 2013)

Omnino

https://www.valdosta.edu/english/student-resources/student-publications/omnino/

Undergraduate research journal

  • Design Intern (2013)

Project & Writing Samples

Hellblade Help Center
Official Xbox
Support Website

Hellblade Help Center

Help Center is a collaborative effort to onboard interested Xbox Game Studios partners into the Support.Xbox.com ecosystem to offer additional visibility, SEO management, and support content strategy. 

Throughout this project, I have interwoven my work with the Games & apps project to ensure we are considering the needs of the partner, the most sought-after solutions for customers, and best SEO strategy for discoverability and accuracy. 

 

My role included: 

  • Content strategy and architecture 

  • Analysis of existing studio content and overlap in Xbox Support content 

  • Technical writing and copyediting of net-new and existing content 

  • Educating stakeholders on the SEO strategy, voice, and style of our platform 

  • Advocating for smarter solutions and representation of the relationship between games and studios 

 

This project is one of a hopeful many in the future, as we continue to work towards onboarding other studios and providing a cost-effective solution to customer support for the Xbox community and our partners. 

Let's connect

I'll get back to you shortly!

bottom of page